Privacy Policy

Plain English Summary

1. Information We Collect

Information You Provide

• Account Information: Name, email, phone number, and password when you create an account
• Child Information: Names, ages, allergies, medical conditions, and emergency contacts for registered children
• Payment Information: Credit card details processed securely through Stripe (we never store full card numbers)
• Communications: Messages, feedback, and survey responses you send us

Information Collected Automatically

• Device information and browser type
• IP address and general location
• Pages visited and features used
• Booking patterns and preferences

2. How We Use Your Information

We use collected information to:

• Process bookings and manage your membership
• Ensure child safety (allergy information, emergency contacts)
• Send booking confirmations and reminders
• Process payments and refunds
• Improve our services and facilities
• Send marketing communications (only with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors (Stripe), email services, and cloud hosting providers who help us operate
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Child information is only shared with our staff members who need it for safety purposes and is never shared externally except as required by law.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage for sensitive data
• Regular security audits and updates
• Limited access controls for staff
• PCI-compliant payment processing through Stripe

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate information
• Delete: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a common format

To exercise these rights, contact us at privacy@funandfocus.com.

6. Children's Privacy

We collect children's information only from parents/guardians and only for service delivery and safety purposes. We do not knowingly collect information directly from children. Child profiles are accessible only to the parent/guardian who created them and our staff for operational purposes.

7. Cookies and Tracking

We use cookies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our website is used
• Improve user experience

See our Cookie Policy for detailed information and how to manage cookie preferences.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

• Personal data is deleted within 30 days
• Financial records are retained for 7 years (legal requirement)
• Anonymized analytics data may be retained indefinitely

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email and/or a prominent notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.

10. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@funandfocus.com
• Phone: (470) 555-1234
• Address: 123 Play Street, Cumming, GA 30040